Accommodation and Camping
Deposit payment methods are credit card and direct deposit. Personal cheques accepted by prior arrangement only. Only Mastercard and Visa are accepted. We do not accept American Express or Diners Club.
Payment of the booking balance is due 3 days before your stay. This will be processed automatically from the credit card you provided at the time of booking. EFTPOS facilities are available and cash accepted. We do not accept Amex or Diners Club.
Accommodation and Camping Cancellations and Transfers
Within 30 days of check-in: Any request for a cancellation or transfer made less than 30 days prior to check-in will result
in full forfeit of deposit.
Outside 30 days of check-in: If a cancellation or transfer is made more than 30 days before check-in, the deposit can be refunded or transferred by either:
- A refund of the deposit amount less a $30 administration fee per each individually booked building or site.
- 100% of the deposit may be transferred to another booking, or held in held in credit to be used within 12 months.
- any approved transfer will be applied once per booking only. Second transfer requests will result in forfeit of payment.
National Park Closure:
QPWS (Queensland Parks and Wildlife Service) independently decide on local park closures.
Guests are responsible for checking the Mt Barney National Park QPWS Park Alerts and Closures.
Mt Barney Lodge is not responsible for any park closures that impact on your current or future bookings at Mt Barney Lodge.
No refunds or transfers are applicable.
COVID Cancellations:
See our Covid19 Response page.
Wet Weather
- In the advent of extreme adverse weather, it will be up to the discretion of the Mt Barney Lodge to cancel camping and/or accommodation based on access to the Lodge only. Only then will a full refund or transfer be issued.
- We will not refund a deposit or transfer your booking if the forecast is for possible showers or rain. Be prepared. Our cancellation policy above will apply.
- Mt Barney Lodge’s phone and internet services are often disrupted during extreme weather, however we aim to provide updates via our facebook page.
- Where adventure activities have been cancelled by Mt Barney Lodge due to weather conditions, accommodation bookings will not be transferred or refunded. We recommend that you take out travel insurance to cover any unforeseen weather conditions. (see below).
No Show
If you do not keep your reservation without notifying us, your deposit is strictly non-refundable and the balance of the tariff will also be charged.
On-property noise Policy
To ensure all guests enjoy their stay, all noise is to be kept to a respectable level at all times, and ‘quiet time’ is from 10pm.
Loud music or singing, inconsiderate and antisocial behaviour will NOT be tolerated at any time, including the following activities:
- No generators.
- No chainsaws.
- No whip cracking.
Pets Policy
No Pets are permitted on Mt Barney Lodge property. If you are found with a pet a $500 on the spot fine will be debited from your credit card. In accepting our terms and conditions you are agreeing to permission for this on the spot fine to be debited from your credit card on file.
Linen Hire (accommodation only)
Our accommodation tariff does not include linen. We encourage you to bring your own.
If linen is required, it is to be ordered upon making reservation or no later that 48 hours prior to check-in. This is to ensure your
beds are made up for your arrival. Linen hire is $25pp.
Floorplans of the bedding configurations are available from each building page. If single beds need to be converted to a king-sized bed, then a 2-person linen hire charge will apply for 1 or 2 people.
If linen is ordered within 48hrs of check-in, we supply folded linen only.
Please see accommodation descriptions for bedding configurations.
We reserve the right to seek the replacement cost of any damage caused by negligent or inappropriate use of linen we provide.
Smoking
Smoking is strictly prohibited in and around the amenities block.
Smoking is strictly prohibited in and around the Homesteads, Huts and On-site Camping Trailers. Professional cleaning fees will apply if smoking is detected.
Cleaning
Additional cleaning required to accommodation which is above and beyond what is reasonable use will be charged
at $50/hour.
This applies to dishes, as all dishes are expected to be clean upon departure.
Group Bookings, Group Deposit and Group Payment Policy Accommodation & Camping
All the below terms and conditions apply to group bookings.
- Group bookings will be required to agree and sign a Group Booking agreement for campers and accommodation.
- At no time is there to be more than the total amount of guests allocated to each accommodation (Including verandas and outdoor areas).
All group gatherings are to be at the function area and/or grassed area below Boolamoola Homestead. This is to maintain the integrity of all accommodation. Guests will be required to also book the accommodation in Boolamoola Homestead if the function room is required.
- A deposit of 50% of the total reservation or $1000 (where advised) for exclusive camp ground booking secures your reservation.
- All camping reservations require a 50% deposit based on the number of people and days booked.
- 100% payment is required for all bookings made during school holidays and long weekends.
- Deposit is to be paid upon making the reservation, as all bookings can only be secured with a deposit.
- The balance is required no later than 3 days prior to arrival. An invoice is available upon request.
- If full payment is not received by this deadline, the reservation will be cancelled and any deposit will be forfeited.
- Group cancellation is as above, and on a per person pro rata basis.
Adventure Activities
- All guests 16yo+ must be fully vaccinated for Covid19 (i.e. the second dose completed 7+ days from the adventure date) and a current vaccination certificate must be presented on the Check In Qld App (green tick) or by another proof of vaccination method (e.g. phone screen shot, paper copy of certificate) before the adventure activity. If proof of vaccination is not provided at this time, then this is considered a “change of mind” and our standard T’s and C’s apply (i.e. no refund or transfer).
- All guests without an adventure or accommodation booking must check into the office upon arrival.
- Full payment is required upon making your activity reservation.
- Advance bookings are essential to ensure staff availability.
- Mt Barney Lodge reserves the right to cancel or modify part or all of our adventure activities (including the the School Holiday Programs) at any time.
- While every effort is made to adhere to the advertised timetables and charges, the operators of Mt Barney Lodge reserve the right to alter or cancel any service or charge at any time.
- Strict minimum age restrictions apply for all activities and is not negotiable.
- Minimum and maximum numbers apply for all activities.
Adventure Cancellations
Within 30 days of check-in: Any cancellations, change of mind, or transfer of an adventure activity made less than 30 days prior to check-in will result
in full forfeit of payment.
Outside 30 days of check-in: If a cancellation or transfer of an adventure activity is made more than 30 days before check-in, the payment can be refunded or transferred by either:
- A refund of the deposit amount less a $30 administration fee per each individual adventure booking as it appears on FareHarbor.
- 100% of the deposit may be transferred to another booking, or held in held in credit to be used within 12 months.
COVID Cancellations: Mt Barney Lodge will offer a transfer of credit for adventure activities to those guests who are in a government-listed hot spot, or where the state borders prevent a crossing at the time of your booking with us. Where booked groups have mixed residential addresses or reside in different states, a transfer will only be offered to those individual guests who are directly affected by the COVID government advice. Refunds are not possible.
The Qld Government mandated on 7/12/21 that all guests participating in adventure experiences be fully vaccinated.
Mt Barney Lodge has communicated this requirement to all guests on our website T’s and C’s and Mt Barney Lodge Covid19 Response page, on our adventure information pages, with a link on the FareHarbor booking page.
All new bookings will be required to confirm in writing at the time of booking that they are fully vaccinated.
All participants are required to show proof of vaccination prior to the adventure activity. This is best done via the Check In Qld App (green tick) or by another proof of vaccination method e.g. phone screen shot, paper copy of certificate.
If proof of vaccination is not provided when requested, then this is considered a “change of mind” and our standard T’s and C’s apply (i.e. no refund or transfer)
For adventure bookings made on or prior to 11/12/2021, Mt Barney Lodge will allow 40 days from today (11/12/2021) for guests to finalize their vaccination or cancel their booking without penalty).
After 21/1/2022 our standard T’s and C’s will apply. i.e. if they are unable to provide proof of vaccination prior to the adventure activity or advise us of a request to transfer or refund in writing before 21/1/2022 or 30 days out from the booking their attendance will be considered a “change of mind” and no refund will be possible.
Wet Weather
- In the advent of extreme adverse weather, it will be up to the discretion of the Mt Barney Lodge to cancel or modify the adventure activity based on our assessment of access to the Lodge or the location of the adventure activity. Only then will we apply a transfer or full refund of payment.
- The Outdoor Leader will make a decision on the weather forecast on the day of the activity. If cloudy or inclement weather is predicted, then the walk will be cancelled and the participant will be offered the next available walk date, or refunded with no penalty.
- We will not refund a deposit or transfer your booking if the forecast is for possible showers or rain. Be prepared. Our cancellation policy above will apply.
- Mt Barney Lodge’s phone and internet services are often disrupted during extreme weather, however we aim to provide updates via our facebook page.
- Where adventure activities have been cancelled by Mt Barney Lodge due to weather conditions, accommodation bookings will not be transferred or refunded. We recommend that you take out travel insurance to cover any unforeseen weather conditions.
- If a walk is cancelled due to minimum numbers not being met, then the booked participant/s will be offered the next available walk date, or refunded with no penalty.
No Show
If you do not attend your booked adventure activity without notifying us, your payment is strictly non-refundable. Any balance of adventure or accommodation will also be charged.
-
- ather conditions, accommodation bookings will not be transferred or refunded. We recommend that you take out travel insurance to cover any unforeseen weather conditions. (see below).
Other Information
Lost Property
- It is the responsibility of all guests to report lost property and recover it within 2 weeks.
- Please forward a prepaid self addressed post pack for items to be returned.
- If lost property is not collected after this time, Mt Barney Lodge will donate all unclaimed items to charity.
Vouchers, Bonds and Credits
- Any vouchers, bonds or credits issued by Mt Barney Lodge are valid for 12 months from date of issue. (Unless otherwise advised).
- Vouchers and bonds are not transferable and are not redeemable for cash.
- If a refund is required of any credit held by Mt Barney Lodge, a $30 administration fee will apply.
Travel Insurance
Mt Barney Lodge shall not be liable for any inability to take up the booking due to changing health circumstances, whether that be due to illness, injury, medical admission, COVID or other. Mt Barney Lodge is not liable for loss or damage to guests’ valuables/personal property during your stay, or cancellations due to weather, or COVID lockdown or quarantine directives. We strongly recommend you purchase comprehensive travel insurance at time of booking to cover these unforeseen events. We suggest that the policy should include, but not be limited to the following cover: loss of deposit through cancellation; loss of damage to personal baggage and loss of accommodation/adventure charges and medical expenses.
Vouchers and Bonds
Vouchers and bonds are not redeemable for cash, but may be transferred to another person.
Bookings for all accommodation, camping and activities are essential.
Please call us to make your reservation and quote your voucher number.
Additional charges apply for extra guests, additional accommodation and extra activities.
Our normal terms and conditions apply for all bookings made using vouchers or bonds.
Vouchers and Bonds are valid 12 months from the date of issue.
